Customer Help

Our happiness team is always here to assist.

Order and Shipping

How long does it take for me to receive my order?

Orders normally arrive within 3-7 days of shipping, Once an order leaves our warehouse you will receive a tracking link from our delivery partner, Delhivery Courier, on your registered mobile WhatsApp number, Tracking Order via AWB Number is the best way to get more insight into your package’s location and estimated delivery date

How do I create an account?

To create an account on ntptechstore.com, simply go to the home page and click on “My Account.” You can then create an account in one step by entering your email id and Password information in Register Form.

How do I change my shipping address?

You can Change Shipping Address by going to my account, Click on Address and there you can edit your Billing and Shipping Address.

How do I track the status of my order?

You can track your order easily using any of these options:

1. WhatsApp Tracking
After your order is shipped, Delhivery will send a tracking link to your registered WhatsApp number. Open the link to see real-time delivery updates.

2. Delhivery Website
Go to Delhivery’s tracking page and enter your registered mobile number. You will get a tracking link or see the status instantly.

3. Delhivery App
Install the Delhivery app, log in with your mobile number, and check your order status anytime.

Need Help?
Contact ntptechstore support if you face any issues.

Will you keep my credit card information on file?

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

Do you charge sales tax?

Yes, we charge Sales tax

Do you ship to my country?

HALF RATE DEALS does not ship orders outside India

From where can I download my order invoice?

You can download your invoice anytime from the Orders section in your My Account page by clicking the Invoice button available next to your order.

Returns and Exchanges

What is your returns policy?

HALF RATE DEALS Offers Return and Exchange only in case of Product received is different from the Product that was ordered. for more info please read our Return Policy

I received the wrong item

If you receive an incorrect product, please contact our Customer Support team through the Get Support section in your My Account page. Our team will arrange replacement assistance after verification.

My order arrived defective

If you receive a defective product, please contact our Customer Support team through the Get Support section in your My Account page. Warranty and replacement services are subject to the respective manufacturer’s warranty policy.

Where should I mail my authorized return?

Authorized returns or replacement products can be sent to the following address after approval from our Customer Support team:

Half Rate Deals
Plot No 639 C, 2nd Floor, Sector 82, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 160055

How do I receive customer support?

You can easily reach our customer support team in the following ways:

Help Desk : [Open a Support Ticket] – Submit your query and our team will respond within 12–24 hours.

Our support team is always ready to assist you with order tracking, product queries, or any issues you may face.

What do I do if I entered an incorrect shipping address?

If you have placed an order with wrong shipping address, Please infrom us, we will cancel the order and you can place a new order with correct shipping address.

Can I cancel an order after I've submitted it?

Order cancellation requests can be submitted through the Get Support section in your My Account page. Our support team will review and process the request if the order has not been dispatched.

Can I pre-order an item that is sold out?

Half rate deals only display products on website that are currenty in stock and available.